7497X Online Practice Questions and Answers

Unified Agent Controller (UAC) gets the status of the agent stations and interactions data from which Avaya Oceana® core component?

A. Unified Collaboration Administration (UCA)

B. Call Server Connector (CSC)

C. Unified Collaboration Model (UCM)

D. Engagement Designer (ED)

Which credentials does Avaya Oceana Workspaces use for Agent login?

A. Avaya BreezeTM Authorization Service and Avaya Control Manager Agent username and password

B. Avaya BreezeTM Authorization Service and Avaya Communication Manager Agent username and password

C. Avaya BreezeTM Authorization Service and Avaya Communication Manager extension and password

D. Avaya BreezeTM Authorization Service and LDAP as Authentication Authority

Which two steps must be completed before restoring the backup of the Avaya Oceana® solution? (Choose two.)

A. Uninstall the UCAStoreService, no need to restart the nodes of the Avaya Oceana Cluster 1 to delete the UCAStoreSpace.

B. Uninstall UCAStoreService, then restart the nodes of the Avaya Oceana Cluster 1 to delete the UCAStoreSpace.

C. Ensure that the UCAStoreService is installed on the Avaya Oceana Cluster1.

D. Ensure that the UCAStoreService is not installed on the Avaya Oceana Cluster1.

Which statement regarding UCAStore Backup is correct?

A. UCAStore backup can be taken without entering the backup password.

B. UCAStore backup can be run immediately or scheduled later.

C. UCAStore backup is mandatory for the Avaya Oceana® solution.

D. UCAStore backup can be run immediately and it does not support backup scheduling.

You have successfully deployed the Avaya Oceana® solution.

Which two verification steps will confirm that the voice interactions can be delivered to Avaya Oceana® agents? (Choose two.)

A. The Avaya Oceana® administrators are in READY state for voice channel.

B. The AES and CSC connections are established.

C. The Avaya Oceana® agents are in READY state for the email channel.

D. The Avaya Oceana® agents are in READY state for the voice channel.

If the information (Agent, Supervisor, and Attributes Etc.) is put into Avaya Control Manager, but is actually in Oceana® which Oceana Component REST interface belongs to the Avaya Oceana® component?

A. UCA REST

B. UAC REST

C. UCM REST

D. CC REST

From where can you change the log-level for Avaya Oceana® snap-in components?

A. Omnichannel Datastore

B. System Manager

C. Avaya Control Manager

D. Breeze logging

Consider the message:

2018-01-31 08:51:07, 795 [pool-241-thread-1] SMSVendorSnapin INFO - SMSVendorSnapin3.4.0.0.80601 ?Response is {`accounts": [{"messageService":"SMS", "name":"smsdemo","url":"www.test.com","apiId":"1","apiPassword":"","external":"","extra1":"","extra2":"","ca pabilities ][{"type":"TEXT","maximumLength":160}],"identities":[{"identifier":"01715123456"}]}]}

Which component and log file contains log messages of this kind?

A. ORCRestService PU Log file

B. CustomerControllerService PU Logs file

C. SMSVendorSnapin Service Log file

D. MessagingService Service Log file

Which two statements describe what the Engagement Designer (ED) does while it is processing an incoming interaction from a chat contact? (Choose two.)

A. ED sends a resource request to CS with chat attributes for a suitable agent

B. ED sends a "create new contact" request to OCP snap-in

C. ED workflow requests chat attributes for the ContextId from CStore.

D. ED sends a resource request to WA and invites the agent to a chatroom.

E. ED sends a resource request to WA with chat attributes for a suitable agent

A customer used the debug utility in the Chrome browser after launching the chat session, go to More Tools>Developer Tools, and they find the following error message:

WebSocket connection to `ws://192.168.10.50/services/websocket/chat' failed: Error during WebSocket handshake: Unexpected response code: 403

What is the problem indicated by this error message?

A. The customer Webchat is connected but these is a problem with the Webchat snap-in.

B. The customer Webchat is unable to connect to Avaya Oceana® Webchat snap-in.

C. The customer Webchat is rejected by the browser proxy or antivirus installed in the PC.

D. The customer Webchat is connected but there are no agents available in Avaya Oceana®.