7495X Online Practice Questions and Answers

For the implementation of an Avaya mobile Video solution, which two additional components are required? (Choose two.)

A. Avaya Aura® Web Gateway

B. Avaya Mobile Video Gateway

C. Avaya Aura® Media Server

D. Equinox Management Server

E. Avaya Aura® Session Manager

Which three statements about Webchat Transfer to Service are true? (Choose three.)

A. WebChat transfer is completed without any indication on customer web session.

B. The Web Chat Agent helps the customer, and transfers the chat to the appropriate service.

C. The Agent waits on the line until the customer connects to the new agent.

D. The Agent puts the chat on hold, and the customer is put in the Oceana® queue until a new agent is found.

E. The Web Chat Agent cannot help the customer, and transfers the chat to the appropriate service.

After successfully deploying the Email Workflow in the Engagement Designer, where can the customer confirm if the Email Workflow is installed or not?

A. In the Avaya Breeze CLI under folder /opt/Avaya

B. In the SMGR Web Administration under Avaya Breeze Services

C. In the ED Designer Console under Workflows

D. In the ED Administration Console under Workflows

Which two Engagement Designer (ED) configuration settings are required in Avaya Oceana® 3.5 after deploying the workflow for Voice/Elite? (Choose two.)

A. Configure attributes under provisioning cluster for the deployed voice workflow

B. Configure Routing Rule for Self-Service

C. Configure Rule Group for Voice assisted and Self-Service flows

D. Configure attributes for Voice-assisted and Self-Service flows from ED Admin Console

E. Configure attributes for Voice-assisted and Self-Service from ED Admin Design

OCEANA_LARGE is a value that is applicable for the Avaya Oceana® solution deployment that supports up to how many maximum active agents?

A. 1000

B. 2500

C. 3000

D. 4500

Which statement about the Avaya Oceana® base License is true?

A. Every breeze Cluster requires One Avaya Oceana® base License.

B. One Avaya Oceana® base License is required per system.

C. Avaya Oceana® works for a 30-days grace period without a Base License.

D. Email and webchat channels do not require Avaya Oceana® base license.

What is the maximum number of concurrent active Voice Agents supported by an Avaya Oceana® solution?

A. 3500

B. 2000

C. 4500

D. 4300

During the implementation of an Avaya Oceana® solution, what are three signs of successful integration between Avaya Oceana® and Avaya AES? (Choose three.)

A. AES Status and Control shows TSAPI Services is online and Unknown.

B. AES Status and Control shows the switch connection is online and talking.

C. AES Status and Control shows DMCC Service Sessions are established.

D. AES Status and Control shows TSAPI Service is online and talking.

E. AES Status and Control shows CVLAN Service Sessions are established.

Which component is the underlying application platform that hosts all of the deployed snap-ins in an Avaya Oceana® solution?

A. Avaya BreezeTM

B. Avaya System Manager

C. Avaya Session Manager

D. Avaya Experience portal

Which three Avaya applications are required for Avaya Oceana® routed multimedia only deployments?

(Choose three.)

A. Avaya Aura® System Manager (SMGR)

B. Avaya Aura® Communication Manager (CM)

C. Application Enablement Services (AES)

D. Avaya Control Manager (ACM)

E. Avaya BreezeTM