7392X Online Practice Questions and Answers

Which statement about concurrent agent user licenses is true?

A. Number of agents that can be registered in more than one Communication Manager simultaneously.

B. Number of agents that can be added to the system.

C. Only the specified number of licensed units can gain access to more than one skill at a time.

D. Only the specified number of licensed units can gain access to and register the agent with Communication Manager at any given time.

A customer wants to avoid an abandoned call if an agent leaves their position, and an incoming Automatic Call Distribution (ACD) call rings at the agent's telephone.

Which call center feature provides this capability?

A. Redirection on No Answer (RONA)

B. Forced Agent Logout form the After Call Work (ACW) mode

C. Adjunct Routing

D. Variable in Vectors

Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged in simultaneously?

A. System-Parameters Security

B. Special System Parameters

C. System-Parameters Customer-Options

D. Feature-Related System Parameters

Refer to the exhibit.

Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1 at 10:00?

A. The call will be routed to 2048.

B. The call will queue to skill 1.

C. The call will be disconnected.

D. The call will be routed to 2049.

Which component provides audio support in Avaya Aura?Call Center Elite?

A. System Manager

B. Communication Manager

C. Avaya Aura?Media Server

D. S8300 Server Blade

Which component handles the features of Avaya Aura?Call Center Elite?

A. Presence Services

B. Media Server

C. Session Manager

D. Communication Manager

Which properties of the call center must be configured so that hunt groups are treated as skill hunt groups for the Automatic Call Distribution (ACD)?

A. Hunt groups are set to be skill hunt groups if the ACD is set to yes, and if Expert Agent Selection is set to no.

B. Hunt groups are set to be skill hunt groups if the ACD is set to yes, and Expert Agent Selection is set to yes.

C. Hunt groups are set to be skill hunt groups if the ACD is set to no, and if Expert Agent Selection is set to yes.

D. Hunt groups are set to be skill hunt groups if the ACD is set to no, and if Expert Agent Selection is set to no.

A supervisor with console permission can enter an agent's login ID, and add or remove an agent's skill via Feature Access Code (FAC). Agents can also dial FAC to add or remove a skill.

Which statement is true about the configuration of this feature?

A. The supervisor's class of restriction (COR) must have the field "Can Force a Work State Change" set to

y.

B. The supervisors class of services (COS) must have the field "Add/Remove Agent Skills" set to y.

C. The agent's COS must have the field "Add/remove Agent Skills" set to y.

D. The supervisors COS must have the field "Can Force a Work State Change" set to y.

E. The supervisors COR must have the field "Add/Remove Agent Skills" set to y.

A call center has agents skilled in sales of product X. You want them to be able to wrap up calls after they complete a sales call.

To allow this agent to wrap up a call, which parameter should be adjusted?

A. Assigned Skill on the Hunt Group form

B. Call Handling Preference on the Hunt Group form

C. Timed ACW field on the VDN or Hunt Group form

D. Direct Agent Call First on the Agent Handling form

Customers need to use the extension 5004 for announcements in a vector but the vector will not save. To ensure that the resources are configured, what should be done first?

A. Configure an announcement using the extension 5003.

B. Configure a dial plan with a 4-digit extension that begins with 5.

C. Configure a dial plan with a 4-digit feature access code.

D. Record an announcement.