6202 Online Practice Questions and Answers

A customer has an Avaya AuraTM Contact Center with Application Module Link (AML) connectivity to an Avaya Communication Server 1000 (CS1000) switch. Trouble-shooting a Controlled Directory Numbers (CDN) call problem has begun, It has been configured that Contact Center Manager Server (CCMS) has acquired the CDN What should be occurring at this time on the CS1000 switch?

A. VSID is defined

B. CNTL should be set to YES

C. RPRT should be set to YES

D. The ASID parameter should set to YES

Which process is performed by the Contact Center Server database migration tool during an upgrade?

A. It creates a new database for the upgrade to Avaya AuraTM Contact Center

B. It extracts customer data and prepares it for the upgrade to Avaya AuraTM Contact Center

C. It upgrades all processes to Avaya AuraTM Contact Center

D. It migrates Avaya AuraTM Contact Center applications to new server platforms

A customer has purchased Avaya AuraTM Contact Center with the correct licensing to provide Open Queue session license and to provide agent licenses for the required multimedia contact types For this customer, where is Open Queue enabled?

A. In the Contact Center Manager Sever (CCMS), Server Configuration, in the Main Menu Licensing tab

B. in the Contact Center License Manager, Configuration, in the Contact Center Licensing tab

C. in the CCMS, Multimedia Commissioning, Multimedia Licensing tab

D. in the Contact Center Manager Administration (CCMA), Configuration, Applications, in the LM Service Configuration Setup tab

You are installing the Contact Center Manager Administration (CCMA) software on a prepared server for the first time This will be the first CCMA server on the network. The System Readiness Check window indicates under the software tab that Web Server Internet Information Service (xx) is not installed on the server. The installation wizard was stopped.

What should be done to connect the error?

A. Return the installation wizard and ignore the message

B. Continue the installation wizard, then download and install IIS before rebooting

C. Re-install the Windows operating system with IIS Service

D. Using Windows 2008 Server Manager, Add Role that will install IIS

You have been asked to activate Avaya AuraTM Agent Desktop Display functionality in the Call Center

Which component is a prerequisite for Agent Desktop Display in the Avaya AuraTM Contact Center environment?

A. properly configured parameters on the Multimedia server

B. RSM Compression (Real-Time Statistical Multicast) option that is enabled from the Contact Center Manager Server (CCMM)

C. unicast communication from the CCMS to the client PCs

D. multicast or unicast communication from CCMS to Contact Center Manager Administration (CCMA)

A customer has a prepared that works with Service Demand Architecture (SOA) web services directly to the Contact Center Manager Server (CCMS) which are SOA web services enabled at the Contact Center Manager Server (CCMS)?

A. Using the CCMS server configuration, access the WS Open interface tab and select SOA ENABLED

B. SOA is enabled by default in the CCMS as a part of the installation

C. SOA Web Service is not supported in Avaya AuraTM Contact Center 6.0

D. While adding a new CCMS server to the Contact Center Manager Administration (CCMA) server via the web client. Select the "web services" are under the new CCMS server being added. and select SOA ENABLED

You are installing Avaya AuraTM Contact Center with Application Module Link (AML) connectivity to an Avaya Communications Server 1000 ( CS1000) Rls. 6.0 and Call Pilot Rls 5.0

To integrate the systems, where must the Call Pilot IP address be configured during the CCMS installation?

A. Installation Data window, CS1000 tab

B. Installation Data window, CCMS tab

C. Installation Data window, License Manager Tab

D. Installation Data window, Call Pilot tab

Which three operating systems are supported for a Contact Center Manager Application (CCMA) client installation?(Choose three)

A. Windows 2000 Professional

B. Windows XP Professional SP2 or later

C. Windows Vista Business SP1 (32-bit)

D. Windows Vista Basic

E. Windows 7

A customer has an Avaya AuraTM Contact Center installed with License Manager co-resident on Contact Center Manager Server (CCMS) Which two operations can the License manager Configuration utility be used to perform on the server? (Choose two)

A. Display status of Primary and Secondary License Manager

B. Display the maximum number of Voice Agents allowed to login

C. Display License Manager Communication error codes

D. Apply a new License Manager unlock code to reset the grace period

You are configuring the Contact Center Manager Server (CCMS) operating system as part of the pre- installation tasks.

What is a valid name for the server computer name?

A. Toronto2

B. 2Toronto

C. Toronto2_

D. Toronto 2