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Avaya 6201.1 Exam Dumps
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Avaya 6201.1 Exam Dumps

Vendor: Avaya
Exam Code: 6201.1
Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
Certification: Avaya Aura
Total Questions: 55 Q&A
Updated on: Oct 13, 2024
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Free 6201.1 Exam Questions in PDF Format

6201.1 Online Practice Questions and Answers

Questions 1

Which Call Center package includes Expert Agent Selection(AES)?]

A. Call Center Basic

B. Call Center Elite

C. Call Center Standard

D. Call Center Introductory

Show Answer
Questions 2

During implementation testing, the technician notices that the communication manager display events command shows number of entries for "Event type 30, No TTR available" upon further investigationthe technician finds that the TTR has not yet been installed.

Which vectorcommandfailed (causing the Event Type 30) because there was no TTR?

A. queue-to

B. converse-on

C. collect-digits

D. route-to-digits

Show Answer
Questions 3

A home shaping company advertises special offers to shapers whoplace orders on Sundays. Sunday callers are routed a message that describesthe special offer before the call is connected; to an agenttotake the order. The vector contains a conditionalstepto test for the day of week (goto step11 if D=1 (Sunday) and step 11 plays the specialoffer message).

WhichCall Vectoring feature allows letters tobe used as conditions or thresholds in many vector commands?

A. Variables in Vectors

B. Call Prompting

C. Adjunct Routing

D. Call Classification

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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam(Avaya Aura)
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