500-445 Online Practice Questions and Answers

What are two considerations when installing Web Servers? (Choose two.)

A. The web server can be installed outside the firewall.

B. Web server components should be installed on a separate VM.

C. Web server components should always be installed along with the application server.

D. Web server is not mandatory and is optional.

E. The web server cannot be separated from its corresponding application servers across a firewall.

Which feature is unable to be deleted or made inactive?

A. Enterprise Chat and Email

B. Unified CCE

C. Exception Queue

D. Supervisory Queues

What are two required configurations when setting up user accounts and permissions? (Choose two.)

A. The ECE web server can be installed in DMZ and must use the same domain account.

B. All the servers except the ECE web server must use the domain account to install the software.

C. All the servers must use the same domain account to install the software.

D. Domain account is not mandatory to install the software. The local account with administrator privilege can be used.

E. The ECE web server can be installed in DMZ and can have a different domain account.

Which product allows wait messages to be displayed with dynamic text to customers while chat and call requests are processed?

A. Dynamic Expanded Call Context Variable

B. Call variable on email/chat gadget

C. Dynamic Expected Wait Time Variable

D. Dynamic Run Application Script Request

Which information in ECE allows administrators to set up working and non-working hours and days for employees in their department?

A. Business hours

B. Administrative script

C. Business calendars

D. Time of day

What is the maximum size of an attachment to be downloaded by an agent user interface before temporary slowness may be experienced?

A. 20 KB

B. 30 KB

C. 40 KB

D. 50 KB

What is the character limit for passwords when installing Enterprise Chat and Email applications?

A. 24

B. 29

C. 30

D. 32

In which two ways are chats transferred? (Choose two.)

A. Only open chat activities in which the customer has not left the chat session can be transferred.

B. Chats can be transferred to departments directly.

C. Agents can transfer the chat activities based on the Maximum Task limit setting.

D. Agents have unlimited transfers of chat activity.

E. Only one chat activity can be transferred at a time.

Which items must be configured before agents can reply to emails from customers?

A. Inbound workflows, Outbound workflows, Email aliases, Users, Queues

B. Inbound workflows, Outbound workflows, Users, Email aliases

C. Inbound workflows, Outbound workflows, Queues, DN

D. Email aliases, Inbound workflows, Users, Queues

Which partition level settings are needed to configure email?

A. Default SMTP server settings, Alarm service delay, Auto response number

B. Maximum activities to pull at a time, Alarm service delay, Auto response number, Auto response time

C. Default SMTP server settings, Auto response time, Personalized activity assignment

D. Alarm service delay, Auto response time, Auto response number