500-443 Online Practice Questions and Answers

Which two call transfers are supported in PCCE Deployments? (Choose two.)

A. SRTP Refer

B. Release VXML Trunk Transfer

C. CCE Managed Transfer

D. CUCM Destination Transfer

E. SIP Refer

What is the role of a private network in UCCE/PCCE?

A. provides configuration updates from Logger to AW

B. keeps each side of the duplex pair in sync

C. replicates data from PG to Router

D. communicates with the public network

Which protocol is used by UCCE/PCCE to communicate with CUCM?

A. H323

B. TAPI

C. JTAPI

D. SIP

When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVR This Label, along with a unique correlation ID, is delivered to CVR The CVP delivers this string via SIP invite to the Virtual Voice Browser (WB). At this point, which two actions does the WB take? (Choose two.)

A. The WB will check if a media server is set up or not.

B. The WB will drop the call.

C. The WB will ask the ICM script for instruction.

D. The comprehensive WB script will initiate an RTP session between the Ingress Gateway and an allocated WB

E. It invokes a comprehensive application in the Virtual Voice Browser.

Which two nodes on the PCCE/UCCE script are responsible for routing calls to the VRU? (Choose two.)

A. Run VRU Node

B. Send to VXML

C. GS,Server,V

D. Send to VRU

E. CUCM

What are two elements in the Call Studio application to collect Caller Response? (Choose two.)

A. Digital tone elements capture a single digit.

B. Digits elements capture a single digit.

C. Menu Elements capture a string of numerical digits.

D. Menu Elements capture a single digit.

E. Digits elements capture a string of numerical digits.

Where is the RTP connected to the Ingress Gateway at different stages of the call?

A. Ingress Gateway and CVP

B. Ingress Gateway and Agent Phone

C. Ingress Gateway and CUCM

D. Ingress Gateway and UCCE/PCCE Router

ABC customer needs to have an External configure bridge for Mobile Agent agent greetings with an Average greeting time of 10 secs and a Mobile Agent call rate of 8 secs. What is the required number of conference bridge resources?

A. 2

B. 18

C. 80

D. 100

How is Mobile Agent implemented?

A. Both CUCM based and CTIOS silent monitoring are supported for Mobile agent silent monitoring.

B. Remote CTI Port DN is used by the agent at login and is where callers are routed when this agent is selected.

C. Both RCP and LCP CTI ports are linked with PG and Call control for those ports are provided by PG through JTAPI to CM.

D. Local CTI Port is good enough for logged-in Mobile Agent and full functionality.

What are two operations supported by the Agent Bulk Import Tool? (Choose two.)

A. Update

B. Create

C. Add

D. Subtract

E. Replace