500-442 Online Practice Questions and Answers

What is the maximum number of attributes that can be assigned to an Agent?

A. 40

B. 50

C. 200

D. 500

In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?

A. ICM responds to the Route Request by running a Routing Script.

B. CVP delivers a Route Request to the ICM Central Controller.

C. CVP establishes an HTTP link with theVVB(or IOS VXML Gateway), establishing the IVR Leg of the call.

D. Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.

What are two purposes of Cisco Unified Intelligence Center? (Choose two.)

A. allows agents to re-skill to a different skill group or team

B. automates Text to Voice Bot Configurations

C. allows different groups of users to configure APIs based on their roles

D. obtains data from the base solution's database, known as Data Sources

E. customizes the visual presentation of the reports

Which communication protocol is being used between PG/Router and Live Data to generate report information?

A. TCP

B. HTTP

C. TIP

D. UDP

Which two components must be configured for CCE to begin routing the contact and start processing the call? (Choose two.)

A. ICM script

B. Skill Targets

C. Network VRU

D. Call type

E. Media routing domain

Which two components are needed to setup RONA? (Choose two.)

A. Agent Permission levels

B. Call Routing Logic

C. System timers

D. Skill Target Configuration

E. Attribute settings

When is the IVR leg established in a CCE Call Flow?

A. when CVP establishes an HTTP link with the VXML Server

B. when CVP establishes an HTTP link with the Media Server

C. when CVP establishes an HTTP link with theVVB(or IOS VXML Gateway)

D. when the Ingress Gateway delivers a SIP invite message to the CVP server

Which script mode is in use if the script's appearance has changed to a bright white background with black dots?

A. Monitor

B. Edit

C. Browse

D. Quick Edit

What is the suggested mechanism to offer coaching to agents by supervisors?

A. TeamMessage

B. Desktop chat

C. Email

D. Whisper coaching

What are two parts of a Single Sign-on message flow? {Choose two.)

A. IdS detects the user has an invalid access token

B. IdS detects the user has a valid access token

C. IdS provides a login page for authenticating the user

D. IdP provides a login page for authenticating the user

E. Browser issues PUT of the Finesse desktop with an access token