Vendor: Avaya
Exam Code: 33820X
Exam Name: Avaya Aura Call Center Elite & Elite Multichannel Solution Design
Certification: Avaya Certifications
Total Questions: 64 Q&A
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Updated on: Jun 08, 2026
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Avaya Common Servers supported for new orders for Virtual Appliance Deployments of Avaya Aura?8.1.x applications will be shipped with Dell Gen 10 servers using Intel Skylake processors. There are three (ASP 110, 120 and 130) variants of this Avaya Solutions Platform (ASP) that differ only in the way the software is loaded on the server, because the underlying hardware is the same.
Which two statements are true for the ASP 130? (Choose two.)
A. Standard VMware version (non-customized) is used.
B. Avaya provides tools to install/upgrade the VMware hypervisor.
C. Apps are installed, and host managed using vSphere web client or customer-provided vCenter server.
D. Remote upgrade of servers is supported, and site visit is not required.
A Call Center Elite customer is currently running only a voice channel, and does not have either Interaction Center (IC) or Elite Multichannel (EMC). Which product enables them to implement Multichannel?
A. Avaya Workspaces for Elite
B. Avaya Control Manager
C. Avaya Breeze
D. Avaya Oceana
Which Cloud Delivery enables partners and customers to integrate a wide range of features, including SIP Trunking, global DID and 800 service, voice notification, messaging, and API workflows?
A. Private Delivery
B. Public Delivery
C. CPaaS Delivery
D. Hybrid
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