3309 Online Practice Questions and Answers

Which statement about user permissions is true?

A. When logged in as org user, all global and organization based information can be seen, but only organization specific data can be edited.

B. When logged in as admin user, all global and organization based information can be seen, but only non organization specific data can be edited.

C. When logged in as admin user, only global information can be seen and edited.

D. When logged in as org user, only the information for the organization to which we belong can be seen and edited.

You need to identify whether your customer is using an enterprise license server to push an allocation license file down to local WebLM server on the Avaya Aura Experience Portal (AAEP) or if the license resides permanently on the AAEP. How will you determine what mode of license is being used?

A. At the Linux CLI level navigate the $CATALINA_HOME/Webapps/WebLM/license and lists the files with the is-1 command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server.

B. At the Linux CLI level navigate to $CATALINA_HOME/Webapps/WemLM/META-INF and list the files with the is-1 command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server.

C. At the Linux CLI level, navigate to $CATALINA_HOME/webapps/WebLM.data/log and list the files with the is1 command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server.

D. At the Linux CLI level, navigate to $AVAYA_VPMS_HOME.lib.wecapps/WebLM/license and list the files with the is1 command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server

The Avaya Aura experience Portal (AAI P) system consist;; of which two major subsystems? (Choose two)

A. Application Enablement Services (AES)

B. Media Processing Platform (MPP)

C. Private Brain Exchange (PBX) servers

D. Experience Portal Manager (EPM)

E. Avaya Media Servers (AMS)

In preparation for upgrading an Avaya Voice Portal system to Avaya Aura Experience Portal (AAI P) 6.0, you Install a new Red HAT Enterprise Server Release 6.0 32 bit on a single CPU 1.6 GHZ server with 2 GB RAM. During AAEP installation you receive errors from the Prerequisite Checker.

Which two steps must you take to correct the issue-; and continue with this procedure? (Choose two)

A. Bypass the Prerequisite Checker as it provides only a recommendation and not a requirement to run AAEP.

B. Replace or upgrade the server with a minimum of Dual Quad Core 1.6 GHz Pentium 4 or equivalent processors.

C. Upgrade Red Hat ELS 6.0 OS from 32 bit to 64 bit as it is able to make more efficient use of the 2 GB RAM.

D. Upgrade the server to a minimum of 4 GB of RAM. ) Upgrade the server to a minimum of 320 GB Disk, 7200 RPM.

Your client reported they were monitoring a campaign for Proactive Outreach Manager (POM) from the Avaya Aura Experience Portal (AAI P) Web Administration POM Monitor screen and they observed a message "Resource temporarily Unavailable."

Which two steps would you take to identity the cause of this message? (Choose two)

A. Verify that the Media Processing Platform (MPP) is operational

B. Verify that the text-to Speech (TTS) Speech Server is working and is licensed correctly

C. Verify that the Experience Portal Manager (EPM) can communicate with the Avaya Aura Communication Manager (AACM)

D. Verify that the WebLM license is not expired arid verify if you have configured the required number

E. Verify that the Short Message Service (SMS) server is not down.

Before installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) system Unit will perform voice campaigns, which three features must be enabled or configured on the AAI P? (Choose three)

A. A remote database.

B. Adequate telephony ports are available on the AAEP equal to or greater than number of POM ports.

C. H.323 or SIP ports configured and in service.

D. A separate application server is required to run POM applications.

E. The correct number of AAEP and POM licenses for features required.

In the Intelligent Customer Routing (ICR) deployment, Chicago and Denver are the two call centers. Both call centers have an equal number of agents to handle calls for a specific skill. You want to route more calls to the Chicago call center.

What needs to be done while configuring Skill and Vector Directory Number (VDN)?

A. On the Skill configuration page, configure the Agent Strategy as "Preferred location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for VDN on Denver call center.

B. On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for the VDN on Denver call center.

C. On the Skill configuration page, configure the Agent Strategy as "Preferred Location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.

D. On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.

You have installed an application that uses the VoiceXML tag, but you

A. On the Report Data Configuration page of the Experience Portal Manager (EPM), enable Download VoiceXML log rags.

B. On the Report Data Configuration page of the EPM, enable Periodic Download.

C. On the Change Application page of the EPM, enable Allow VoiceXML Log Tag.

D. Start your Media Processing Platform (MPP) servers.

Your customer reports that no outbound calls are occurring for Proactive Outreach manager (POM) campaign for a new installation. Which configuration should be checked?

A. The global configuration data for POM; you need to check that the POM server, Campaign Manager, Campaign Director, and Postgres database are running

B. You need to check that the POM server, Campaign Manager, Campaign Director, Apache Web Server, and Postgres database are running

C. You need to check that the POM server, Campaign Manager, Campaign Director, Apache Web Server, ntpd Daemon, and Postgres database are running

D. You need to check that the POM server, Campaign Manager, Campaign Director, Apache Web Server, Tomcat Service and Postgres database are running

A customer has added a Contact Data source and then runs the upload, which then fails. Which log should be checked for possible error messages?

A. $POM_HOME/logs/PIM_CmpMgr.log* log files

B. $POM_HOM?logs/PlM_CmpDir.log* log files

C. $POM_HOME/logs/PIM_Web.log log files

D. $POM_HOME/logs/CmpMgrService.out* log files