3002 Online Practice Questions and Answers

Where can additional IP Office Service User logins be setup?

A. The IP Office Softphone Application

B. The IP Office System Monitor Application

C. The IP Office Manager Network Configuration

D. The IP Office Manager Security Settings

You have changed the default port numbers for UDP, TCP and TLS in the IP Office to support a SIP Remote worker.

Which two other items need to be changed? (Choose two.)

A. Domain Name Servers

B. Manager PC

C. Internet Router/Firewall

D. Client device

E. One-X® Portal

When planning for Wide Area Network SCNs, which two are required? (Choose two.)

A. IP Routes

B. Preferred Edition

C. VCMs

D. PRI service

E. H.248

Which outcome can be prevented with a correctly configured multi-site SCN solution?

A. Compromised ACD routes

B. Oversubscribed VMPro ports

C. Oversubscribed VoiceMail storage

D. tromboned calls

When implementing a fully integrated multi-site network using only IP500 control units, which license is required to be on all sites?

A. Preferred Edition Messaging

B. IP500 Voice Networking Channels

C. IP500 IP Office Multi-Site Network

D. Advanced Small Community Networking

The IP Office can monitor the QoS between Avaya IP Phones and from IP Phone to IP Office.

Which two actions must complete to see QoS results? (Choose two.)

A. "Enable RTCP Monitoring" must be checked.

B. Use DebugView to see latency, jitter and delay.

C. "Enable Metric" must be selected in the Line form.

D. Look at lines or extensions in SSA.

E. Use Monitor to capture phone-call data, with filters on quality and protocol.

From which application are log files required for escalating issues to Avaya support?

A. Manager Report

B. Customer Call Status

C. System Monitor

D. SMDR

Which statement is an example of "Top Down Troubleshooting" with an IP Phone that is not working?

A. Listen for dial tone on the telephone, and if not heard, then check for an indicator light on the telephone's switch port.

B. Swap out the telephone's patch cord, and if the telephone boots up, call the telephone.

C. Ping the telephone, and if successful, try to call it.

D. In the IP Office View Menu, watch the telephone to see if it downloads "46xxsettings.txt" when booting, then watch the extension in SSA when calling it.

If ISDN/PRI calls are getting dropped, which tool should be used to troubleshoot the issue?

A. Debug Manager on DTE port

B. Debug View with default filters

C. System Monitor with ISDN L3 filter options enabled

D. SSA Snapshot

When using the System Status Application to troubleshoot an issue, which two are used for collecting data? (Choose two.)

A. Snapshot

B. Selective View

C. Continuous Log

D. Resource View

E. Development Tracing