220-1002 Online Practice Questions and Answers

A technician is investigating the cause of a Windows 7 PC running very slow. While reviewing Task Manager, the technician finds one process is using more than 90% of the CPU. Outbound network traffic on port 25 Is very high, while Inbound network traffic Is low.

Which of the following tasks should be done FIRST?

A. Disconnect the network cable.

B. Update the antivirus software.

C. Run an antivirus scan.

D. Shut down the PC

A customer purchased a 3TB HDD to use with a Windows 7 PC and wants to have letter "J" assigned only to the drive. Which of the following types of partitioning should be performed to give the customer full use of the 3 TB drive?

A. GPT

B. Dynamic

C. Basic

D. Extended

Joe, a user who is travelling for business, reports that his mobile phone was getting approximately 35 Mbps for the first few days of his trip, but now it is only getting around 500 Kbps. Joe uses the device as a GPS to visit customers and as a hot-spot to check work email and watch movies online. Which of the following is the MOST likely cause of Joe's slow data speeds?

A. Joe's data transmission is over the limit

B. The phone needs to be rebooted from overuse

C. The use of GPS interferes with data speeds

D. There is unintended Bluetooth pairing.

An IT professional recently assisted Ann, a customer, with updating her password and regaining access to a hijacked email account. Shortly afterward, Ann notices dozens of unwanted emails, thanking her for subscribing to an organization's mailing list.

Which of the following should be performed to remove and prevent any further emails from this organization?

A. Click the "Unsubscribe" button on each unwanted email

B. Send the unwanted items to the spam or junk folder

C. Deploy an email address whitelist

D. Create domain-based filters

A home user reports slow computer performance and application crashes after clicking a "repair" button on a pop-up warning while browsing the Internet

Which of the following are the FIRST steps a technician should take to identify and resolve the issue? (Select TWO).

A. Perform a system file check and replace any changed files with their original versions

B. Enable the pop-up blocker on the Internet browser

C. Uninstall any recently installed unknown programs and browser extensions,

D. Perform a hard shutdown and cold boot the computer

E. Scan the RAM and hard drive using an up-to-date antivirus program.

Ann, an employee, recently reported to the company's IT technician that her smartphone is exhibiting strange behavior. When she opens the application store. an error appears that indicates there is no connection However, the phone still receives emails and can access the Internet from the browser. The phone was backed up recently and auto-connects to a VPN.

Which of the following troubleshooting steps should the technician take NEXT? (Select TWO).

A. Reset the network settings

B. Uninstall the application store.

C. Restore from a backup.

D. Clear the application cache and data

E. Check the time and date settings.

F. Reset application preferences.

Ann. a network engineer is performing an after-hours upgrade on a network switch During the activity. Ann notices an unrelated setting she believes is misconfigured She decides to change the setting during the upgrade which causes an outage.

Which of the following change management practices would MOST likely have prevented this outage?

A. Risk analysis

B. Change board approval

C. Scoping the change

D. End-user acceptance

A technician is attempting to remove a virus from the machine of a user who just retuned from leave. The virus is a known signature that was identified 30 days ago. The antivirus solution the company is using was updated seven days ago with the most current signatures.

Which of the following MOST likely allowed the infection?

A. The last antivirus update the machine received was seven days ago.

B. The user changed the machine's password 30 days ago.

C. The user manually killed the antivirus process.

D. The machine has not received an antivirus update in the past 30 days.

A user calls the helpdesk to report that print jobs coming from a laser printer in the office are losing most of their toner due to being touched by hand smudge. The printer was recently serviced with a new fuser unit. Which of the following problems is MOST likely affecting the printer?

A. The fuser is not heating up to proper temperature levels necessary.

B. The pickup rollers are likely dirty and leaving paper dust on all printed pages.

C. The printer's firmware was not updated with the installation of the new fuser.

D. The fuser was installed backwards and is not evenly heating printed pages.

A company has recently experienced issues with unauthorized access to secure building locations and wants to employ a least-cost solution to mitigate the unauthorized access. The company contacts a technician to consult about security best practice for this scenario.

Which of the following security methods would the technician MOST likely recommend?

A. Badge reader

B. Security guard

C. Mantrap

D. Entry control roster